Primustech reserves the right to review, revise, and update this Service Level Agreement (SLA) from time to time at its sole discretion. Any changes will take effect upon the date specified in the revised SLA and will be communicated to Customers through appropriate channels, including but not limited to:
- Email notification to registered account contacts
- Notice posted on the customer portal or support platform
Continued use of the Primustech services after such changes take effect constitutes acceptance of the revised SLA. If the Customer does not agree to the revised terms, the Customer may terminate the agreement in accordance with the applicable termination provisions.
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